Scope
This policy covers personal information collected by Cronulla Bathroom Renovations through this website, our enquiry form and our phone number.
What is collected
The information you choose to give us, which usually includes:
- Contact details: name, phone number and email address
- Property details: suburb, whether it is a house or unit, and access notes
- Project details: the rooms involved, the problems you describe and any photos you send
- Strata or tenancy details you choose to share, such as a strata manager's contact or booking dates
Calls may be logged or recorded so enquiries are routed and followed up correctly. At a measure, photos and notes of the room may be taken.
We do not ask for, and you should not send, payment card numbers, bank details, identity documents or passwords through this site.
Why it is collected
To respond to your enquiry, arrange a measure, prepare a quote and follow up about your project.
Sharing
This is a referral website. Your enquiry details are passed to the licensed builder we work in partnership with, so they can contact you, measure and quote the work. After that, information you give the builder directly is handled under their own practices.
Where relevant and necessary, information may also be shared with:
- A licensed asbestos removalist, if testing or removal is required
- Your strata manager or owners corporation, at your request, for approval purposes
- Regulators or authorities, where the law requires
We use third-party providers for website hosting, form handling, customer relationship management and phone services, who process information on our behalf.
We do not sell personal information.
Keeping it
Information is kept only as long as needed for the enquiry and any legal record-keeping obligations, then deleted or de-identified.
Cookies
The site may use cookies or similar technologies to understand how it is used. You can disable cookies in your browser without losing access to the site.
Access and complaints
To request access to or correction or deletion of your personal information, call 02 5850 4715. If you are unhappy with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner.
Updates
This policy may change. The version on this page is current.